Veterinary Client Experience Specialist

Accreditation Council for Graduate Medical Education; Dana Point (CA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Generous pet benefits

Job summary

Estrella Veterinary Hospital in California is looking for a Full Time Client Service Representative to provide exemplary customer service in veterinary care. The role involves managing phone lines, scheduling appointments, and maintaining clean patient files while interacting with clients and pets. Candidates should have two years of customer service experience and excellent communication skills. The position offers competitive compensation of $18-$21/hr, along with a strong benefits package including health and dental insurance.

Qualifications

• Minimum of two years of work experience in customer service.
• Ability to multi-task while managing high call volumes.
• Comfortable around all companion animals.

Responsibilities

• Provide friendly, informative customer service in person and over the phone.
• Triage patient needs to appropriate staff.
• Answer multi-phone line, address customer needs, schedule and confirm appointments.

Skills

Customer service experience

Multi-tasking

Excellent communication skills

Attention to detail

Veterinary industry experience (preferred)

Familiarity with MS Office

Tools

Veterinary practice management software (preferred)

MS Office

Job description

Estrella Veterinary Hospital in California is looking for a Full Time Client Service Representative to provide exemplary customer service in veterinary care. The role involves managing phone lines, scheduling appointments, and maintaining clean patient files while interacting with clients and pets. Candidates should have two years of customer service experience and excellent communication skills. The position offers competitive compensation of $18-$21/hr, along with a strong benefits package including health and dental insurance.