Veterinary Client Service Representative

Lifetouch; Dana Point (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Estrella Veterinary Hospital in Capistrano Beach, CA is seeking a Full Time Client Service Representative to join our team. The role is fast-paced, rewards-driven, and focuses on delivering exceptional client service and patient care.

You will handle front-d desk duties, answer calls, schedule appointments, process payments, maintain digital patient records, and support the veterinary staff. Training is available for the right candidate, with a strong emphasis on teamwork and reliability.

Qualifications

• Two+ years of customer service experience.
• Proficient with MS Office; vet software experience preferred.
• Ability to multi-task with high call volumes.
• Excellent verbal and written communication.
• Strong attention to detail.
• Comfortable around all companion animals.

Responsibilities

• Provide friendly, informative customer service in person and over the phone.
• Triage patient needs to appropriate staff.
• Answer multi-phone line, schedule and confirm appointments.
• Follow up with clients regarding outstanding needs.
• Client check-in and out; processing payments.
• Open and close hospital.
• Create and maintain digital patient files.
• Ensure lobby is clean and inviting.
• Other tasks as the team and hospital require.

Skills

Customer service

MS Office

Multi-tasking

Communication skills

Attention to detail

Cash handling

Animal familiarity

Tools

Vet practice management software

Job description

Description

Estrella Veterinary Hospital is looking for a Full Time Client Service Representative to join our amazing team!

Estrella Veterinary Hospital is looking for a Full Time Client Service Representative to join our amazing team! In the world of veterinary medicine, the position of Client Service Representative is exciting, fast paced, and rewarding. Individuals with impeccable organizational skills, flawless customer servicecommunicationsand unsurpassed multitasking abilities will havegreat successin this position. We are willing to train the right person for the role.

Why work at Estrella Veterinary Hospital? Estrella Veterinary Hospital has been providing excellent veterinary care in our community for over 40 years. We currently are a3 doctorpracticelocatedin Capistrano Beach. We offer an amazing benefits package which includes health, dental, vision, life, 401k, paid time off as well as generous pet benefits!

Passionate about pets and providing exemplary customer service and exceptional patient care, Join our team! We are looking forfull timeteam members available to work4-10 hourshifts per week, including Saturdays.

Job Responsibilities:

• Provide friendly, informative customer service in person and over the phone
• Triage patientneeds toappropriate staff
• Answer multi-phone line, address customer needs, schedule and confirm appointments
• Followup with clientsregardingoutstanding needs
• Client check-in and out; processing payments
• Conduct cash control
• Create andmaintaindigital patient files
• Ensure lobby is clean and inviting
• Open and close hospital
• Other tasks as the team and hospitalrequire

Specific Skills Required:

• Veterinary industry experience preferred but notrequired
• Minimum of two years of work experience in customer service
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Compensation:

$18-$21/hrdepending on skillset and experience.