Veterinary Client Service Representative

Thrive Pet Healthcare; Dana Point (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Generous pet benefits

Job summary

Thrive Pet Healthcare in Dana Point is seeking a Full Time Client Service Representative to join our team. This role involves providing exceptional customer service in a fast-paced environment, addressing client needs, and maintaining digital patient files.

Candidates should have great communication skills and strong attention to detail. Compensation ranges from $18 to $21 per hour based on skills and experience. Join us and be part of a dedicated team passionate about pets!

Qualifications

• Minimum of two years of work experience in customer service.
• Veterinary industry experience preferred but not required.
• Ability to multi-task while managing high call volumes.

Responsibilities

• Provide friendly, informative customer service in person and over the phone.
• Triage patient needs to appropriate staff.
• Answer multi-phone line, address customer needs, schedule and confirm appointments.
• Follow up with clients regarding outstanding needs.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

MS Office proficiency

Tools

Veterinary practice management software

Job description

Overview

Estrella Veterinary Hospital is looking for a Full Time Client Service Representative to join our amazing team!

In the world of veterinary medicine, the position of Client Service Representative is exciting, fast paced, and rewarding. Individuals with impeccable organizational skills, flawless customer service communications and unsurpassed multitasking abilities will have great success in this position. We are willing to train the right person for the role.

Estrella Veterinary Hospital has been providing excellent veterinary care in our community for over 40 years. We currently are a 3 doctor practice located in Capistrano Beach. We offer an amazing benefits package which includes health, dental, vision, life, 401k, paid time off as well as generous pet benefits.

Passionate about pets and providing exemplary customer service and exceptional patient care, join our team!

We are looking for full time team members available to work 4-10 hour shifts per week, including Saturdays.

Responsibilities

• Provide friendly, informative customer service in person and over the phone
• Triage patient needs to appropriate staff
• Answer multi-phone line, address customer needs, schedule and confirm appointments
• Follow up with clients regarding outstanding needs
• Client check-in and out; processing payments
• Conduct cash control
• Create and maintain digital patient files
• Ensure lobby is clean and inviting
• Open and close hospital
• Other tasks as the team and hospital require

Qualifications

• Veterinary industry experience preferred but not required
• Minimum of two years of work experience in customer service
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Compensation

Compensation: $18-$21/hr depending on skillset and experience.

Apply today - we look forward to connecting with you!