Veterinary Client Services Specialist

AmeriVet Partners Management, Inc.; Acton (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

401(k) matching

Paid time off

Job summary

Great Road Veterinary Hospital in Acton, MA is seeking a personable Client Service Representative to be the first point of contact for clients and their pets. You will handle phone inquiries, schedule appointments, and assist clients with invoices and medical information.

The role requires professional communication, multitasking, and strong customer service. The position offers benefits, a supportive team, and a path for growth within AmeriVet’s network.

Qualifications

• Professional and friendly phone etiquette.
• Excellent customer service skills.
• Ability to prioritize and complete multiple tasks simultaneously.
• Very detail-oriented and accurate in data entry.
• Basic computer skills and office software proficiency.
• Knowledge of veterinary terminology is a plus.

Responsibilities

• Answer incoming calls and manage a multi-line phone system.
• Greet clients and schedule appointments; relay information to veterinarians and staff.
• Enter and retrieve client/patient records; process payments and maintain filing systems.
• Provide information on hospital services, policies, and vaccines.
• Support front desk operations and maintain a welcoming reception area.

Skills

Phone etiquette

Customer service

Multitasking

Detail oriented

Problem solving

Communication

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

Ezyvet

Job description

Great Road Veterinary Hospital in Acton, MA is seeking a personable Client Service Representative to be the first point of contact for clients and their pets. You will handle phone inquiries, schedule appointments, and assist clients with invoices and medical information.

The role requires professional communication, multitasking, and strong customer service. The position offers benefits, a supportive team, and a path for growth within AmeriVet’s network.