Veterinary Client Care Specialist

Stryker Corporation; Acton (MA); On-site; Confidential; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Student loan assistance

Paid time off

Job summary

Great Road Veterinary Hospital in Acton, MA is hiring a personable Client Service Representative to be the first contact for clients, greet visitors, answer calls, and schedule appointments.

You will maintain patient records, process payments, and communicate hospital policies with a friendly, professional demeanor.

We offer development opportunities, competitive pay ($18–$22/hr), benefits, and a supportive team dedicated to animal care and community well‑being.

Qualifications

• HS Diploma or educational equivalent.
• One year of customer service experience preferred.
• Knowledge of veterinary terminology and procedures preferred.
• Experience with Vet EMR systems is a plus.

Responsibilities

• Answering telephone calls and routing messages.
• Managing client inquiries and scheduling appointments.
• Maintaining client records and filing.
• Processing payments and end-of-day cash handling.
• Providing information about hospital policies and services.
• Ensuring a welcoming environment and high-quality service.

Skills

Phone etiquette

Customer service

Attention to detail

Multitasking

Problem solving

Communication

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

EzyVet

Job description

Great Road Veterinary Hospital in Acton, MA is hiring a personable Client Service Representative to be the first contact for clients, greet visitors, answer calls, and schedule appointments.

You will maintain patient records, process payments, and communicate hospital policies with a friendly, professional demeanor.

We offer development opportunities, competitive pay ($18–$22/hr), benefits, and a supportive team dedicated to animal care and community well‑being.