Veterinary Client Services Representative

All-About-Animals-Pet-Clinic; Mahomet (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discounts on services

Continuing education opportunities

Uniform allowance

Bonus opportunities

Job summary

All About Animals Pet Clinic seeks a Veterinary Client Services Representative for a part-time role in Mahomet, IL. The position starts at $17/hour with higher compensation based on experience and qualifications. Shifts run weekdays from 10:00 AM to 3:00 PM, with scheduling flexibility discussed during hiring.

The role emphasizes a warm client welcome and smooth day-to-day operations. The ideal candidate has a high school diploma and at least one year of customer service experience, with

Qualifications

• 1+ year of customer service experience required.
• Proficient with computers and basic software.
• Strong interpersonal and communication skills.

Responsibilities

• Greet clients and pets warmly and guide them from check-in to checkout.
• Schedule appointments and coordinate patient care with the team.
• Answer calls, emails, and texts professionally and accurately.
• Explain services, preventive care, and financing options to clients.

Skills

Customer service

Empathy

Education

High school diploma or equivalent

Tools

ezyVet

Job description

Veterinary Client Services Representative - Part-time

All About Animals Pet Clinic

Make a meaningful first impression. Build relationships that last.

PAY

Starting at $17/hour, with higher compensation based on experience, skills, and qualifications.

SCHEDULE

Part-time weekday shifts, anticipated to be 10:00 AM-3:00 PM, with some scheduling flexibility. Exact days and hours will be discussed during the hiring process.

As a part-time Client Services Representative, you play an important role in how families experience our practice. A warm welcome, a clear answer, and a thoughtful follow-up can turn an anxious visit into a reassuring one. We're looking for someone who takes pride in those moments.

At All About Animals Pet Clinic, exceptional veterinary care begins with exceptional people. We are an independent, woman-owned practice where compassionate care, genuine hospitality, and strong relationships shape the way we work. We hire people who care about pets and people, invest in their growth, and welcome their ideas.

WHAT YOU'LL DO

• Welcome clients and pets with warmth, and create a thoughtful experience from the first phone call through checkout.
• Schedule appointments, coordinate patient care, and keep the day organized as priorities change.
• Answer calls, emails, and text messages with professionalism, accuracy, and empathy.
• Help clients understand our services, preventive care recommendations, and financing options, connecting medical questions with the clinical team.
• Maintain accurate records and process invoices and payments carefully.
• Work closely with our medical, boarding, and grooming teams so clients receive clear, consistent communication.

WHO WILL THRIVE HERE

You enjoy helping people as much as you enjoy being around pets. You listen carefully, stay calm when several people need you at once, and follow through on the details. You are comfortable learning technology, asking questions, and supporting your teammates.

QUALIFICATIONS

• High school diploma or equivalent
• At least one year of customer service experience

Helpful, but not required:

• Veterinary, medical, dental, or other healthcare experience
• Reception or hospitality experience
• Familiarity with ezyVet or other veterinary software and veterinary terminology

WHY JOIN ALL ABOUT ANIMALS PET CLINIC?

• An independent, woman-owned practice where your ideas and contributions matter.
• A team that values kindness, accountability, collaboration, and respect.
• Leadership committed to coaching, mentorship, and professional growth.
• Modern technology and close collaboration across veterinary, client services, boarding, and grooming teams.
• Meaningful relationships with clients, patients, and teammates in a part-time role.

BENEFITS & PERKS

We believe taking care of our team matters. Eligible team members enjoy:

• Employee discounts on services
• Continuing education opportunities
• Uniform allowance
• Bonus opportunities

READY TO JOIN US?

If you enjoy helping people feel comfortable and keeping a busy day moving smoothly, we’d love to meet you.