Client Service Representative

VCA Animal Hospitals, Inc; Alexandria (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Alexandria Animal Hospital in Alexandria, VA is seeking a Client Service Representative to join a growing 11-doctor practice. The CSR will be central to delivering high-quality client service and compassionate patient care in a fast-paced hospital environment.

Hours are 11am-7pm with Saturday rotation. The role emphasizes greeting clients, scheduling, payments, product/service recommendations, and client education on basic pet care and heartworm prevention. Equal opportunity employer.

Qualifications

• At least one year of proven past experience in client service.
• Excellent listening and communication skills.
• Compassion for pets and people—and awareness and understanding of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including weekends.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Compassion

Teamwork

Adaptability

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

JOIN OUR FAMILY! Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our one-of-a-kind growing 11-doctor practice!

Our hospital has been serving the DMV area since 1942. We are a state of the art, AHAA accredited, General Practice and believe in providing the best possible care to our patients. We are Client Centered & Pet Focused.

At VCA Alexandria we have a unique culture in our hospital that values each person’s individual skill and personality. Whether you are an experienced or looking for something new, our team is ready to partner with you.

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care. The position of a CSR is instrumental to our success in providing high quality medicine in a professional, respectful, compassionate manner. Hours are from 11am-7pm and include a Saturday rotation.

See below for some of the qualifications and abilities we are seeking.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience in client service
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including weekends
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation $19/hr along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.