Veterinary Client Services Pro — Flexible Hours

Animal Clinic of La Porte; Minnesota; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Sick time

Personal pet discount

Periodic bonus eligibility

Commission eligibility

401k with employer match

Job summary

National Veterinary Associates (NVA) is seeking a Veterinary Client Service Representative to join our team in Minnesota. You will manage front-desk duties, greet clients, and support clinicians and staff with a courteous, professional approach.

The role requires veterinary clinic experience, excellent customer service, and the ability to handle busy phones and multiple tasks while maintaining accuracy and a friendly demeanor. Benefits are provided for both full-time and part-time employees.

Qualifications

• Previous veterinary clinic experience is required.
• Excellent customer service and communication skills.
• Comfortable handling busy phone lines and multiple tasks at once.
• Strong computer and typing skills.
• Ability to work efficiently and accurately under pressure.
• Friendly, compassionate, and professional demeanor.
• Positive attitude and strong teamwork skills.
• Dependable, organized, and able to adapt to changing priorities.
• Knowledge of veterinary terminology and general clinic procedures.

Responsibilities

• Answer and manage busy, multi-line phone systems with professionalism and compassion.
• Greet clients and provide a warm, friendly experience.
• Schedule appointments and assist clients with questions and concerns.
• Accurately type and enter information into our veterinary practice management system.
• Communicate effectively with doctors, technicians, assistants, and other team members.
• Multitask and prioritize responsibilities in a fast-paced environment.
• Maintain a calm, positive attitude during stressful or challenging situations.
• Provide knowledgeable and compassionate customer service to pet owners.
• Help ensure the front desk and daily clinic operations run smoothly.

Skills

Customer service

Communication

Phone handling

Typing

Teamwork

Professional demeanor

Job description

National Veterinary Associates (NVA) is seeking a Veterinary Client Service Representative to join our team in Minnesota. You will manage front-desk duties, greet clients, and support clinicians and staff with a courteous, professional approach.

The role requires veterinary clinic experience, excellent customer service, and the ability to handle busy phones and multiple tasks while maintaining accuracy and a friendly demeanor. Benefits are provided for both full-time and part-time employees.