Veterinary Client Services Liaison

Pet Services of Washington, P.S.; South Weymouth (MA); In loco; USD 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Dental insurance

Employee pet discount

Health insurance

Paid time off

VetGirl Subscription Discount

Fear Free Certification Sponsorship

Descrizione del lavoro

VCA Animal Hospitals in Massachusetts – South Weymouth is seeking an experienced Client Service Representative for our General Practice team. You will greet clients and their pets, answer phones, schedule appointments, and guide visits to exam rooms, while delivering courteous, professional service.

Responsibilities include processing payments, explaining fees, recommending products, maintaining medical records, and supporting hospital operations.

Competenze

• Customer service experience preferred.
• Ability to greet visitors, answer phones and guide clients and their pets to exam rooms.

Mansioni

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments, including coordinating surgical discharges and follow-ups.
• Outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Descrizione del lavoro

VCA Animal Hospitals in Massachusetts – South Weymouth is seeking an experienced Client Service Representative for our General Practice team. You will greet clients and their pets, answer phones, schedule appointments, and guide visits to exam rooms, while delivering courteous, professional service.

Responsibilities include processing payments, explaining fees, recommending products, maintaining medical records, and supporting hospital operations.