Veterinary Client Services Coordinator

Veterinary Innovative Partners LLC; El Paso (TX); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Discounted healthcare for personalpets

Job summary

El Paso Animal Emergency & Veterinary Specialty Center is seeking a dedicated Client Service Representative to be the first friendly face for clients. You will greet clients, schedule appointments, answer calls, process payments, and support veterinary teams to ensure smooth patient flow.

The role emphasizes empathy, multitasking, and strong communication in a fast-paced veterinary setting. Prior customer service experience is a plus; training and development opportunities are provided.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

Skills

Customer service

Communication

Multitasking

Data entry

Phone etiquette

Tools

Practice management software

Microsoft Office

Job description

El Paso Animal Emergency & Veterinary Specialty Center is seeking a dedicated Client Service Representative to be the first friendly face for clients. You will greet clients, schedule appointments, answer calls, process payments, and support veterinary teams to ensure smooth patient flow.

The role emphasizes empathy, multitasking, and strong communication in a fast-paced veterinary setting. Prior customer service experience is a plus; training and development opportunities are provided.