Veterinary Client Services Specialist (Front Desk)

sovsc; Central Point (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Uniform Reimbursement

Generous Shift Differentials

Paid Time Off (PTO)

Employee Pet Discount

401(k) with Employer Match

Comprehensive Medical, Dental, and Vision Insurance

Disability and Life Insurance

Job summary

Southern Oregon Veterinary Specialty Center is seeking a Client Services Representative to be the first point of contact for clients. This pivotal role involves managing check-ins, processing payments, and facilitating communication between clients and staff. The ideal candidate possesses strong customer service skills, is empathetic, and thrives in a busy environment.

The position offers competitive benefits, including tuition reimbursement, PTO accrual, and significant employee discounts on veterinary services. If you're passionate about helping pets and their owners, we want to hear from you!

Qualifications

• Minimum of one year of customer service experience required.
• Experience with financial transactions and cash handling is beneficial.
• Veterinary or medical office experience preferred.

Responsibilities

• Manage client check-ins and process payments efficiently.
• Facilitate effective communication between clients and veterinary staff.
• Monitor client wait times and provide timely updates.

Skills

Strong customer service skills

Proficiency in veterinary software systems

Effective communication

Interpersonal communication

Education

High school diploma or equivalent

Training or certification in customer service or veterinary assistance

Tools

EzyVet

SmartFlow

Job description

Southern Oregon Veterinary Specialty Center is seeking a Client Services Representative to be the first point of contact for clients. This pivotal role involves managing check-ins, processing payments, and facilitating communication between clients and staff. The ideal candidate possesses strong customer service skills, is empathetic, and thrives in a busy environment.

The position offers competitive benefits, including tuition reimbursement, PTO accrual, and significant employee discounts on veterinary services. If you're passionate about helping pets and their owners, we want to hear from you!