Veterinary Client Service Supervisor

Vicar Operating, Inc. dba VCA; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Pet discounts

401(k)

Job summary

VCA Valley Animal Hospital & Emergency Center is seeking a seasoned Client Service Supervisor to join its leadership team. Under direction from the Hospital Manager/Administrator, you will oversee front office client service, staff development, and day-to-day operations to ensure premium patient care and outstanding client experiences.

The role requires supervisory experience and a proactive, team-oriented approach in a fast-paced veterinary setting, with opportunities to influence service

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required. 2 years of experience in the veterinary field preferred.

Responsibilities

• Oversee day-to-day client service in the front office and internal relations.
• Direct on-the-job training to develop employee skill sets and performance.
• Assist Hospital Manager with day-to-day operations.
• Resolve informal client complaints and report to hospital manager.
• Enforce policies, procedures and protocols for efficient daily operations.
• Identify problems and recommend improvements to the hospital manager.
• Make decisions on behalf of the department with good judgment.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Skills

Client service

Supervisory skills

Organizational skills

Interpersonal skills

Oral and written communication

Team player

Self-starter

Ability to lift 40 pounds

Client relations

Multi-tasking

Tools

Computer skills

Job description

VCA Valley Animal Hospital & Emergency Center is seeking a seasoned Client Service Supervisor to join its leadership team. Under direction from the Hospital Manager/Administrator, you will oversee front office client service, staff development, and day-to-day operations to ensure premium patient care and outstanding client experiences.

The role requires supervisory experience and a proactive, team-oriented approach in a fast-paced veterinary setting, with opportunities to influence service