Veterinary Client Service Supervisor — Flexible Schedule

VCA Animal Hospitals; Shelton (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental

Pet care discounts

401(k)

Paid vacation

Sick days

Job summary

VCA Animal Hospitals in Shelton, CT seeks a Client Service Supervisor to lead the front office and ensure exceptional client service and administration for quality patient care. This role reports to the Hospital Manager/Administrator and oversees finances, HR, and marketing in a fast-paced veterinary environment.

The position requires strong supervisory skills, excellent communication, and the ability to manage a flexible schedule including weekends and holidays while maintaining a pet‑friendly,

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.
• The schedule for this position will be based on the needs of the business, including days, overnights, weekends and holidays.

Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Skills

Client service

Communication

Organizational skills

Interpersonal skills

Supervisory experience

Self-starter

Team player

Computer skills

Physical ability

Veterinary field experience

Education

N/A

Job description

VCA Animal Hospitals in Shelton, CT seeks a Client Service Supervisor to lead the front office and ensure exceptional client service and administration for quality patient care. This role reports to the Hospital Manager/Administrator and oversees finances, HR, and marketing in a fast-paced veterinary environment.

The position requires strong supervisory skills, excellent communication, and the ability to manage a flexible schedule including weekends and holidays while maintaining a pet‑friendly,