Client Service Supervisor

VCA Animal Hospitals; Wakefield (MA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Health benefits

Pet discounts

Paid time off

Retirement plans

Professional growth opportunities

Job summary

VCA Lynnfield by the Lake Animal Hospital is seeking a dedicated Client Service Supervisor to join our hospital's leadership team. You will lead our client service team and oversee a wide range of administrative and operational duties.

As a supervisor, you will ensure outstanding client service, support a positive, efficient team, and collaborate with the Hospital Manager and medical staff to drive daily operations and growth.

Qualifications

• 2+ years of supervisory experience.
• 2+ years of experience in the veterinary field.
• A positive attitude and a friendly demeanor towards both animals and people.
• Excellent knowledge of client service best practices.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented with the ability to multi-task effectively in a fast-paced environment.
• Proficiency with computer systems.
• Ability to work a flexible schedule, including days and weekends, based on business needs.
• Ability to lift up to 40 pounds.

Responsibilities

• Lead the front office team by example, including hiring, training, scheduling, and conducting performance reviews.
• Manage client flow, address client concerns, and ensure a professional, compassionate experience for every visitor.
• Drive day-to-day administrative functions: overseeing billing, financial records, office systems, and safety compliance.
• Collaborate with Hospital Manager and medical team to identify opportunities for improvement, support marketing initiatives, and contribute to growth of the practice.

Skills

Team leadership

Communication

Interpersonal skills

Detail orientation

Tools

Computer systems

Job description

VCA Lynnfield by the Lake Animal Hospital is seeking a dedicated Client Service Supervisor to join our hospital's leadership team.

If you're a motivated and organized leader looking to make a real impact in a fast-paced, collaborative environment, we want to hear from you!

About the Role

As a Client Service Supervisor, you will be a central pillar of our hospital's operations. Reporting to the Hospital Manager, you will lead our client service team and oversee a wide range of administrative and operational duties. Your primary focus is to ensure the delivery of outstanding service to our clients and their beloved pets, while supporting a positive and efficient team environment.

Key Responsibilities

• Team Leadership & Staff Management: Lead the front office team by example. This includes hiring, training, scheduling, and conducting performance reviews to build a highly effective and motivated team.
• Exceptional Client Experience: Champion VCA's high standards of client service. You will manage client flow, address client concerns, and ensure a professional and compassionate experience for every visitor.
• Hospital Operations: Drive the day-to-day administrative functions of the hospital. This includes overseeing billing, managing financial records, maintaining office systems, and ensuring compliance with safety protocols.
• Collaboration & Growth: Work closely with the Hospital Manager and medical team to identify opportunities for improvement, support marketing initiatives, and contribute to the overall success and growth of the practice.

Qualifications

• 2+ years of supervisory experience is required.
• 2+ years of experience in the veterinary field is required.
• A positive attitude and a friendly demeanor towards both animals and people.
• Excellent knowledge of client service best practices.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented with the ability to multi-task effectively in a fast-paced environment.
• Proficiency with computer systems.
• Ability to work a flexible schedule, including days and weekends, based on business needs.
• Ability to lift up to 40 pounds.

What We Offer You

We value our team members and believe in rewarding hard work. Eligible employees enjoy a comprehensive benefits package, including:

• Competitive Pay: Starting at $24 per hour, with room for growth.
• Robust health benefits (Medical, Dental, and Vision plans).
• Generous personal pet care discounts so your own furry family members stay healthy.
• Paid time off, retirement savings plans, and clear opportunities for professional growth and development within the VCA network.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com