Veterinary Client Service Specialist (4‑Day Week)

XPrep Learning Solutions LLC; Pleasant Valley Township (IA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

HSA/FSA options

401k plan

Pet perks

Job summary

Glenroads Veterinary Clinic in Bettendorf, IA is hiring a Veterinary Client Service Representative. You will be the first and last contact for clients, greeting patients, handling calls, scheduling visits, and supporting the veterinary team with compassionate service.

The role emphasizes accurate records, smooth communications, and a positive client experience while contributing to high-quality patient care. A 4‑day work week with alternating Saturdays is available.

Qualifications

• Previous customer service experience required
• Veterinary hospital experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and practice management software
• Positive attitude and strong attention to detail

Responsibilities

• Greet clients and patients with professionalism and compassion
• Answer phones, emails, and client inquiries
• Schedule and confirm appointments and surgeries
• Maintain accurate electronic medical records
• Process payments and review invoices with clients
• Assist with prescription and food order requests
• Educate clients on preventive care, hospital services, and pet wellness products
• Collaborate with veterinarians and support staff to ensure excellent patient care

Skills

Customer service

Communication

Organization

Multitasking

Computer literacy

Detail-oriented

Tools

Practice management software

Job description

Glenroads Veterinary Clinic in Bettendorf, IA is hiring a Veterinary Client Service Representative. You will be the first and last contact for clients, greeting patients, handling calls, scheduling visits, and supporting the veterinary team with compassionate service.

The role emphasizes accurate records, smooth communications, and a positive client experience while contributing to high-quality patient care. A 4‑day work week with alternating Saturdays is available.