Veterinary Client Service Rep — 4-Day Week, Great Benefits

Thrive Pet Healthcare; Pleasant Valley Township (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

Pet perks

Mental health benefits

401k

Job summary

Glenroads Veterinary Clinic in Bettendorf, IA, a Thrive Pet Healthcare partner, seeks a Veterinary Client Service Representative. Join a busy practice as the first and last contact for clients, handling scheduling, payments, and inquiries with empathy for pets and families.

We offer a 4-day work week with every other Saturday and coverage for vacations; strong teamwork, growth, and benefits support the well-being of every team member.

Qualifications

• Previous customer service experience required.
• Veterinary hospital experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and practice management software.
• Positive attitude and strong attention to detail.

Responsibilities

• Greet clients and patients with professionalism and compassion.
• Answer phones, emails, and client inquiries.
• Schedule and confirm appointments and surgeries.
• Maintain accurate electronic medical records.
• Process payments and review invoices with clients.
• Assist with prescription and food order requests.
• Educate clients on preventive care, hospital services, and pet wellness products.
• Collaborate with veterinarians and support staff to ensure excellent patient care.

Skills

Communication

Organization

Multitasking

Computer skills

Teamwork

Customer service

Tools

PMS

Job description

Glenroads Veterinary Clinic in Bettendorf, IA, a Thrive Pet Healthcare partner, seeks a Veterinary Client Service Representative. Join a busy practice as the first and last contact for clients, handling scheduling, payments, and inquiries with empathy for pets and families.

We offer a 4-day work week with every other Saturday and coverage for vacations; strong teamwork, growth, and benefits support the well-being of every team member.