Veterinary Client Services Specialist — 4‑Day Week

AAVMP; Pleasant Valley Township (IA); On-site; USD 45,847,000 - 54,443,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401k

Job summary

Glenroads Veterinary Clinic in Bettendorf, IA is seeking a friendly Veterinary Client Service Representative to join our team. You’ll be the first and last contact for clients, helping ensure a positive experience for pets and families while supporting the veterinary team.

We offer a 4-day work week, full-time hours, and every other Saturday, with additional shifts to cover vacations. Competitive hourly pay and Thrive Pet Healthcare benefits are included.

Qualifications

• Previous customer service experience required
• Veterinary hospital experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and practice management software
• Positive attitude and strong attention to detail

Responsibilities

• Greet clients and patients with professionalism and compassion
• Answer phones, emails, and client inquiries
• Schedule and confirm appointments and surgeries
• Maintain accurate electronic medical records
• Process payments and review invoices with clients
• Assist with prescription and food order requests
• Educate clients on preventive care, hospital services, and pet wellness products
• Collaborate with veterinarians and support staff to ensure excellent patient care

Skills

Customer service

Vet hospital experience

Communication

Organization

Tools

Practice management software

Job description

Glenroads Veterinary Clinic in Bettendorf, IA is seeking a friendly Veterinary Client Service Representative to join our team. You’ll be the first and last contact for clients, helping ensure a positive experience for pets and families while supporting the veterinary team.

We offer a 4-day work week, full-time hours, and every other Saturday, with additional shifts to cover vacations. Competitive hourly pay and Thrive Pet Healthcare benefits are included.