VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet Veterinary Centers -North Valley; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage

Shift and weekend differential pay

Medical/dental/vision insurance after

HSA & FSA

Paid Vacation & Sick Time

CE allowances

Staff Discount

Uniforms

Short and long-term disability, life保险

Job summary

1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our NORTH VALLEY location. You will be the first and last point of contact for clients, handling check-in/out, data entry, and payments in a fast-paced veterinary environment.

As a CSR, you will provide clear, compassionate communication, work with practice management software, and act as a liaison between clients and veterinarians.

Qualifications

• Must have several years of experience in the veterinary field.
• Able to handle client interactions in person and by phone with empathy.
• Capable of multitasking in a fast-paced environment.
• Willing to mentor and train teammates.

Responsibilities

• Check clients in and out and process payments.
• Perform data entry and manage client information.
• Provide clear, compassionate communication to clients.
• Serve as liaison between clients and veterinarians.

Skills

Customer service

Data entry

Payment processing

Communication

Multitasking

Tools

Practice management software

Job description

Description

1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our NORTH VALLEY location.

1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, and Primary Care practice with 3 locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

Our Mesa location provides Primary Care, Rehabilitation and Emergency & Urgent Care Services.

We are AAHA Accredited, Certified Feline Friendly, and Certified Fear Free Practice.

We currently have the following shifts available:

• Swing (evenings typically 3:00p-12:00a)

About This Role

As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients.

Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties.

You will be expected to provide clear consistent, kind and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments.

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian.

You should be proactive about recognizing potential client concerns and/or problems, and address them before they escalated.

Requirements

You have already worked in the Veterinary field for several years but are looking for new challenges and place to call your home.

You are kind, empathetic and strive to go above and beyond for every client and fellow team member.

You have an abundance of knowledge and experience and are passionate about training and mentoring.

You enjoy a fast paced working environment.

What we can offer

When you join our family, you can be more than just an employee - you can be an owner!

With 300 employees and 3 locations in the Phoenix Metro area we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an Employee-Owned Company.

We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents and team members.

We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself.

Our three top priorities are patients, pet parents, and our people.

• Competitive hourly wage
• Shift and weekend differential pay
• Medical/dental/vision insurance after 30 days, HSA & FSA
• Paid Vacation & Sick Time
• Generous CE allowances
• Generous Staff Discount
• Uniforms
• Short and long-term disability, life insurance plans
• EAP
• 401K options
• Profit Sharing
• Employee Stock Ownership Plan
• Veterinary Social Work Program