VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet Veterinary Centers -Mesa; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Shift differential

Medical/dental/vision insurance after

Paid vacation & sick time

CE allowances

Staff discounts

Uniforms

Short- and long-term disability, life—

Employee Stock Ownership Plan (ESOP)

Profit sharing

Veterinary Social Work Program

Job summary

1st Pet Veterinary Centers - Mesa seeks an experienced Client Service Representative (CSR) for swing shifts at our Mesa location. You will be the first and last point of contact for clients, handling check-ins, payments, data entry, and delivering compassionate service.

You should be empathetic, calm under pressure, and comfortable using practice management software. This role involves multi-tasking as a liaison between clients and veterinarians, with opportunities for mentoring teammates.

Qualifications

• Multiple years of experience in the veterinary field.
• Be kind, empathetic, and go above and beyond for clients and teammates.
• Enjoy a fast-paced working environment.
• Passionate about training and mentoring staff.
• Comfortable using practice management software and electronic systems.

Responsibilities

• Check clients in and out and process payments.
• Enter data accurately in the management system.
• Provide clear, compassionate client communication.
• Serve as liaison between client and veterinarian.
• Proactively address client concerns to prevent issues.

Skills

Customer service

Communication

Empathy

Training & mentoring

Tools

Practice management software

Electronic payments systems

Job description

Description

1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our Mesa location.

1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, and Primary Care practice with 3 locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

Our Mesa location provides Primary Care, Rehabilitation and Emergency & Urgent Care Services.

We are AAHA Accredited, Certified Feline Friendly, and Certified Fear Free Practice.

We currently have the following shifts available:

• 3:00p-12:00am Wednesday-Saturday with variations as needed for business needs

About This Role

As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients.

Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties.

You will be expected to provide clear consistent, kind and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments.

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian.

You should be proactive about recognizing potential client concerns and/or problems, and address them before they escape.

Requirements

You have already worked in the Veterinary field for several years but are looking for new challenges and place to call your home.

You are kind, empathetic and strive to go above and beyond for every client and fellow team member.

You have an abundance of knowledge and experience and are passionate about training and mentoring.

You enjoy a fast paced working environment.

What we can offer

When you join our family, you can be more than just an employee - you can be an owner!

With 300 employees and 3 locations in the Phoenix Metro area we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an Employee-Owned Company.

We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents and team members.

We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself.

Our three top priorities are patients, pet parents, and our people.

• Competitive hourly wage
• Shift and weekend differential pay
• Medical/dental/vision insurance after 30 days, HSA & FSA
• Paid Vacation & Sick Time
• Generous CE allowances
• Generous Staff Discount
• Uniforms
• Short and long-term disability, life insurance plans
• EAP
• 401K options
• Profit Sharing
• Employee Stock Ownership Plan
• Veterinary Social Work Program