VETERINARY CLIENT SERVICE REPRESENTATIVE

1st-Pet-Veterinary-Centers--chandler

Chandler (AZ)

On-site

USD 21,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive hourly wage

Shift & weekend differential pay

Medical/dental/vision insurance after

Paid Vacation & Sick Time

Generous CE allowances

Staff Discount

Uniforms

Disability & Life insurance products

401K options

Profit Sharing

Employee Stock Ownership Plan

Veterinary Social Work Program

Job summary

1st Pet Veterinary Centers is seeking an experienced Client Service Representative for our CHANDLER location. You will be the first and last point of contact for clients, handling check-in/out, data entry, payments, and courteous communication.

This role requires empathy, multi-tasking, and proactivity in addressing client concerns. We offer a dynamic, fast-paced environment with opportunities for mentoring and growth within an employee-owned company.

Qualifications

Has several years of experience in veterinary field
Kind, empathetic, and dedicated to service
Able to train and mentor teammates

Responsibilities

Check clients in and out and handle data entry
Process payments and receipts
Maintain clear, compassionate client communication
Serve as liaison between clients and veterinarians
Organize information using practice management software and systems
Multitask effectively in a fast-paced environment
Identify and address client concerns proactively

Skills

Empathy

Customer service

Multi-tasking

Mentoring/Training

Job description

1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our CHANDLER location.

Description

1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, and Primary Care practice with 3 locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

We are AAHA Accredited, Certified Feline Friendly, and Certified Fear Free Practice.

We currently have the following shifts available:

3:00p-12:00am or 4:00p-1:00am

About This Role

As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients.

Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties.

You will be expected to provide clear consistent, kind and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments.

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian.

You should be proactive about recognizing potential client concerns and/or problems, and address them before they

Requirements

You have already worked in the Veterinary field for several years but are looking for new challenges and place to call your home.

You are kind, empathetic and strive to go above and beyond for every client and fellow team member.

You have an abundance of knowledge and experience and are passionate about training and mentoring.

You enjoy a fast paced working environment.

What we can offer

When you join our family, you can be more than just an employee - you can be an owner!

With 300 employees and 3 locations in the Phoenix Metro area we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an Employee-Owned Company.

We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents and team members.

We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself.

Our three top priorities are patients, pet parents, and our people.