Veterinary Client Service Rep — Employee-Owned, Evening Swing

1st Pet Veterinary Centers -Mesa; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Shift differential

Medical/dental/vision insurance after

Paid vacation & sick time

CE allowances

Staff discounts

Uniforms

Short- and long-term disability, life—

Employee Stock Ownership Plan (ESOP)

Profit sharing

Veterinary Social Work Program

Job summary

1st Pet Veterinary Centers - Mesa seeks an experienced Client Service Representative (CSR) for swing shifts at our Mesa location. You will be the first and last point of contact for clients, handling check-ins, payments, data entry, and delivering compassionate service.

You should be empathetic, calm under pressure, and comfortable using practice management software. This role involves multi-tasking as a liaison between clients and veterinarians, with opportunities for mentoring teammates.

Qualifications

• Multiple years of experience in the veterinary field.
• Be kind, empathetic, and go above and beyond for clients and teammates.
• Enjoy a fast-paced working environment.
• Passionate about training and mentoring staff.
• Comfortable using practice management software and electronic systems.

Responsibilities

• Check clients in and out and process payments.
• Enter data accurately in the management system.
• Provide clear, compassionate client communication.
• Serve as liaison between client and veterinarian.
• Proactively address client concerns to prevent issues.

Skills

Customer service

Communication

Empathy

Training & mentoring

Tools

Practice management software

Electronic payments systems

Job description

1st Pet Veterinary Centers - Mesa seeks an experienced Client Service Representative (CSR) for swing shifts at our Mesa location. You will be the first and last point of contact for clients, handling check-ins, payments, data entry, and delivering compassionate service.

You should be empathetic, calm under pressure, and comfortable using practice management software. This role involves multi-tasking as a liaison between clients and veterinarians, with opportunities for mentoring teammates.