VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet Veterinary Centers

Mesa (AZ)

On-site

USD 20,664,000 - 30,307,000

Full time

10 days ago

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Benefits offered by this job

Competitive hourly wage

Shift/weekend differential

Medical/dental/vision insurance after

HSA & FSA

Paid Vacation & Sick Time

Generous CE allowances

Generous Staff Discount

Uniforms

Disability & Life Insurance

401K options

Profit Sharing

Employee Stock Ownership Plan

Veterinary Social Work Program

Job summary

1st Pet Veterinary Centers in Mesa, AZ seeks an Experienced Veterinary Client Service Representative (CSR) for swing shifts. You will be the first and last contact for clients, handling check-in/check-out, payments, and data entry with a compassionate, client-first approach.

As part of an ESOP, you’ll join a veterinary practice group prioritizing pets, clients, and team members. The role offers dynamic, fast-paced mornings and evenings with opportunities for growth and training.

Qualifications

Experience in veterinary client-facing roles preferred.
Excellent communication with clients and team members required.
Ability to remain calm and professional during busy periods.

Responsibilities

Greet clients and check in/out.
Process payments and update records.
Coordinate with veterinarians and staff to support patient flow.
Provide compassionate service and resolve client questions.

Skills

Client service

Communication

Empathy

Multitasking

Tools

Practice management software

Job description

Description

1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our Mesa location.1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, and Primary Care practice with 3 locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

Description

We Currently Have The Following Shifts Available

3:00p-12:00am Wednesday-Saturday with variations as needed for business needs

About This Role

As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients.

Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties.

You will be expected to provide clear consistent, kind and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments.

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian.

You should be proactive about recognizing potential client concerns and/or problems, and address them before they escalated.

Requirements

You have already worked in the Veterinary field for several years but are looking for new challenges and place to call your home.

You are kind, empathetic and strive to go above and beyond for every client and fellow team member.

You have an abundance of knowledge and experience and are passionate about training and mentoring.

You enjoy a fast paced working environment.

What We Can Offer

When you join our family, you can be more than just an employee - you can be an owner! With 300 employees and 3 locations in the Phoenix Metro area we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an Employee-Owned Company. We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents and team members. We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself.

Our three top priorities are patients, pet parents, and our people.