Customer Service Representative (Hiring Event - Multiple Locations)

State of Texas; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Representatives to join their team during a virtual hiring event. This role involves assisting employers with inquiries related to unemployment and tax programs, providing exceptional customer service, and ensuring accurate information is relayed. Ideal candidates will possess strong communication skills, computer proficiency, and a passion for helping others. With competitive salaries and comprehensive benefits, this opportunity offers a chance to make a significant impact in the community. Join a supportive environment where your contributions matter!

Benefits

Retirement Plans

Health Insurance

Paid Time Off

Qualifications

• Six months of customer service or call center experience required.
• Experience in call centers or government agencies preferred.

Responsibilities

• Respond to and resolve employer inquiries via calls and online forms.
• Assist employers in using self-service options on the TWC website.

Skills

Communication Skills

Customer Service

Computer Proficiency

Bilingual (English and Spanish)

Education

Relevant Academic Credits

Job description

Customer Service Representative (Hiring Event - Multiple Locations)

Join to apply for the Customer Service Representative (Hiring Event - Multiple Locations) role at State of Texas.

This virtual hiring event is scheduled for May 28th - 29th, 2025. The Texas Workforce Commission is looking to fill multiple Customer Service Representative II positions at various locations, including Austin, El Paso, Fort Worth, McAllen, and San Antonio.

Applicants will receive a questionnaire before the event to determine interview eligibility. Selected candidates will be invited for a virtual interview via Microsoft Teams, requiring camera/video capabilities. Conditional offers may be made on the same day. Apply quickly; this 10-day posting closes on 05/14/2025.

About Us

The Texas Workforce Commission (TWC) manages Unemployment Benefits and Tax programs in Texas. We support employers and the workforce through various services and programs.

Position Details

We are hiring for 6 Customer Service Representative II roles, responsible for handling employer inquiries related to UI and Tax programs. Positions are based in Austin or other specified centers. Applicants must be Texas residents or willing to relocate and should not require visa sponsorship.

Candidate Profile

Ideal candidates are Texas residents with strong communication skills, a passion for customer service, and the ability to work independently and in teams. Experience in call centers or government services, computer proficiency, and bilingual skills (English and Spanish) are preferred.

Responsibilities

• Respond to and resolve employer inquiries via calls and online forms.
• Assist employers in using self-service options on the TWC website.
• Maintain professionalism and provide accurate information.
• Escalate issues when necessary and document contacts properly.
• Research employer issues related to UI claims and benefits.

Minimum Qualifications

• Six months of customer service, clerical, or call center experience.
• Relevant academic credits may count towards experience.

Preferred Qualifications

• Experience in call centers or government agencies.
• Excellent computer skills and communication abilities.
• Bilingual in English and Spanish.

Benefits

• Competitive salary: $3,127.54/month
• Retirement plans, health insurance, paid time off, and other benefits.

Additional Information

Work hours are 40 per week, Monday to Friday, 8:00 AM - 5:00 PM, with occasional overtime and travel. Final candidates will undergo background checks and must verify eligibility to work in the U.S. Complete applications with detailed employment history are required. Veterans can utilize resources to translate military skills to civilian roles.

How to Apply

Complete a Texas Application for Employment online at www.workintexas.com or through Taleo. No resumes in lieu of applications. A skills test will be part of the screening process. Applications from those requiring visa sponsorship are not considered.