Veterinary Client Service Representative

Petcarehospital; Austin (TX); On-site; Full time

Job summary

A leading veterinary hospital in Austin is looking for a Customer Service Representative to provide exceptional service to clients and their pets. This role requires strong client service skills, a positive attitude, and the ability to work in a fast-paced environment. The ideal candidate will have at least one year of experience in a veterinary setting and be available for evenings and weekends. Excellent benefits are offered, including medical, dental, vision, and generous pet discounts.

Benefits

Medical benefits

Dental benefits

Vision benefits

PTO

Matching 401(k)

Paid parental leave

Holiday pay incentives

Generous pet discounts

Qualifications

• At least 1 year experience in a veterinary hospital setting.
• Understanding of medical terminology.

Responsibilities

• Provide exceptional customer service, attentive to client and pet needs.
• Facilitate communication between clients and the medical team.
• Process client payments and invoices.

Skills

Team player

Self-driven

Positive attitude

Conflict resolution skills

Strong client service skills

Job description

Pet Specialists of Austin - Customer Service Representative

Pet Specialists of Austin is seeking dependable, positive, and self-motivated individuals to join our Customer Service team. If you possess these qualities, this could be the perfect job for you.

Starting pay: $16/hour

We offer excellent benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, holiday pay incentives, generous pet discounts, and more!

Schedule

The position requires daytime hours from 7am to 4pm.

Our Environment

Join a fun, fast-paced facility with a friendly and positive work atmosphere. We value honest and direct communication among staff, management, and clients. Our community-centered approach honors the client/patient relationship, respects people and their pets, and is committed to excellent patient care and collaboration.

What Will Help You Succeed

• At least 1 year experience in a veterinary hospital setting
• Team player
• Self-driven with a focus on learning
• Positive attitude and patience
• Conflict resolution skills
• Self-starter
• Strong client service skills and understanding of medical terminology
• Availability for evenings, weekends, and holidays, including both Saturday and Sunday

Job Duties

• Provide exceptional customer service, attentive to client and pet needs
• Answer phones, schedule appointments and procedures proactively, set reminders, manage patient and client flow, check patients in/out, and handle basic client complaints
• Facilitate communication between clients and the medical team
• Accurately use computer systems to enter and update client and patient information and maintain medical records
• Process client payments and invoices, follow up on additional or missing payments
• Keep the lobby, waiting area, and workspace clean and organized
• Perform other administrative duties as needed