Veterinary Client Service Representative

Birch Bark Veterinary Clinic; Gilford (NH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Birch Bark Veterinary Clinic in Gilford, NH is seeking a compassionate Client Service Representative. This role is vital as the first point of contact for clients, ensuring a warm and professional experience.

The candidate should have proven customer service experience, excellent communication skills, and a positive attitude. Responsibilities include managing phone systems, scheduling appointments, and maintaining client records. This position offers full-time or part-time opportunities and emphasizes teamwork and accountability within a supportive culture.

Qualifications

• Proven customer service experience required.
• Veterinary or medical service experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide professional service to clients in person and by phone.
• Schedule appointments balancing urgency and availability.
• Maintain client and patient records accurately.
• Manage a high-volume phone system.

Skills

Customer service experience

Excellent communication skills

Multitasking

Problem-solving skills

Compassion for animals

Tools

Computer system usage (ezyVet preferred)

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Birch Bark Veterinary Clinic is seeking a compassionate, dependable, and highly organized Client Service Representative to join our close-knit team. As the first voice clients hear and the first face they see, our CSRs play a vital role in creating the warm, respectful, and personalized experience our practice is known for.

We are a locally owned veterinary clinic built on relationships, trust, and teamwork — not a corporate environment. Our front desk team handles a fast-paced workload while maintaining professionalism, empathy, and efficiency.

Key Responsibilities

• Provide warm, professional service to clients in person and by phone
• Manage a high-volume, multi-line phone system
• Schedule appointments while balancing medical urgency and doctor availability
• Process invoices, payments, and financial transactions accurately
• Maintain precise client and patient records
• Coordinate communication between clients and medical staff
• Manage prescription refill requests and follow-ups
• Provide clear information about services, policies, and recommendations
• Support clients during routine visits as well as stressful or emotional situations
• Maintain an organized, calm, and efficient reception area
• Assist the team wherever needed to ensure smooth daily operations

Qualifications

• Proven customer service experience required
• Veterinary, medical, or high-level service experience strongly preferred
• Excellent communication skills — kind, confident, and professional
• Ability to multitask accurately in a fast-paced environment
• Strong problem‑solving skills and attention to detail
• Comfortable learning and using computer systems (ezyVet experience a plus)
• Compassion for animals and empathy for their owners
• Dependable, punctual, and accountable
• Positive attitude and willingness to contribute to a team environment

Schedule

Full‑time or part‑time opportunities available. Hours may include evenings and occasional Saturdays. Consistent attendance and reliability are essential.

Why Birch Bark?

We believe exceptional medicine starts with exceptional people. Our culture emphasizes respect, teamwork, communication, and personal accountability. We strive to create a workplace where employees feel supported, valued, and proud of the work they do.

This role is ideal for someone seeking a stable, meaningful position in a practice that truly cares about its patients, clients, and staff.

If This Sounds Like You…

If you are organized, compassionate, dependable, and looking for a long‑term role where your work genuinely matters, we would love to hear from you.