Veterinary Customer Service Representative

Family Pet Health Center; Mattawan (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Supportive leadership

Opportunities for growth

Positive team culture

Daily puppy kisses and kitty cuddles

Job summary

Family Pet Health Center in Mattawan, Michigan, is looking for an energetic Veterinary Customer Service Representative. This role requires a friendly face to deliver outstanding client service in a fast-paced veterinary environment, managing appointments and client communications effectively.

The ideal candidate has over 2 years of customer service experience and a genuine compassion for pets. The clinic prides itself on a supportive team culture and offers opportunities for professional growth. Apply today to join a community-focused practice!

Qualifications

• 2+ years of customer service experience, preferably in veterinary or healthcare.
• Ability to communicate clearly and kindly with clients.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Deliver outstanding client service in a veterinary setting.
• Manage a high-volume phone system and schedule appointments.
• Check patients in and out while maintaining accurate records.
• Communicate with clients about services and hospital policies.
• Coordinate daily operations with technicians and veterinarians.
• Handle sensitive client situations with empathy.
• Maintain an organized and welcoming front desk area.

Skills

Customer service experience

Clear communication

Multitasking

Practice management software

Calm under pressure

Team-focused

Compassion for pets

Job description

Veterinary Customer Service Representative

Mattawan, Michigan, United States

Do you love animals and people? Are you the kind of person who can turn someone’s stressful day into a better one with a smile and a kind word?

If so, we’d love to meet you!

We’re looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families.

We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters.

What You’ll Do

• Deliver outstanding client service in a fast-paced veterinary setting
• Manage a high-volume phone system and schedule appointments efficiently
• Check patients in and out while maintaining accurate medical records
• Communicate clearly with clients regarding estimates, services, medications, and hospital policies
• Coordinate with technicians and veterinarians to support smooth daily operations
• Handle emotional or sensitive client situations with empathy and professionalism
• Maintain a clean, organized, and welcoming front desk area

You’ll play a vital role in shaping every client’s experience — and we truly value that.

Qualifications

• Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred)
• Communicates clearly, confidently, and kindly
• Excels at multitasking and staying organized in a busy environment
• Has experience with practice management software (preferred)
• Remains calm and professional in emotional or high‑pressure situations
• Is reliable, detail‑oriented, and team‑focused
• Has genuine compassion for pets and the people who love them

What You’ll Get

• Competitive pay based on veterinary CSR experience
• Supportive leadership and a positive, respectful team culture
• Opportunities for growth within the practice
• A clinic that values experience, accountability, and collaboration
• Daily puppy kisses and kitty cuddles (the best perk!)

If you’re an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can’t wait to hear from you.

Apply today and help us make tails wag every day! Questions? Contact our clinical staff recruiter at [e-mail].