Veterinary Client Service Representative (CSR)

Birch Bark; Gilford (NH); On-site; USD 22,041 - 26,863; Full time

Job summary

Birch Bark in Gilford, NH, is looking for a compassionate Veterinary Client Service Representative. This position plays a vital role in providing excellent customer service, ensuring smooth operations at the clinic.

Responsibilities include managing phone systems, scheduling appointments, and providing clients with information. Candidates should have customer service experience and a positive attitude. Birch Bark values teamwork and compassion.

The compensation ranges from $16.00 to $19.50 per hour.

Qualifications

• Proven customer service experience required.
• Veterinary or medical experience preferred.
• Compassion for animals and empathy for their owners.

Responsibilities

• Provide professional service to clients in person and by phone.
• Manage a high-volume phone system.
• Schedule appointments balancing urgency with availability.

Skills

Customer service experience

Excellent communication skills

Multitasking in fast-paced environment

Problem-solving skills

Comfortable with computer systems

Tools

ezyVet

Job description

Future Opening: Veterinary Client Service Representative (CSR)

Birch Bark Veterinary Clinic is seeking a compassionate, dependable, and highly organized Client Service Representative to join our close-knit team. As the first voice clients hear and the first face they see, our CSRs play a vital role in creating the warm, respectful, and personalized experience our practice is known for.

We are a locally owned veterinary clinic built on relationships, trust, and teamwork — not a corporate environment. Our front desk team handles a fast-paced workload while maintaining professionalism, empathy, and efficiency.

Key Responsibilities

• Provide warm, professional service to clients in person and by phone
• Manage a high-volume, multi-line phone system
• Schedule appointments while balancing medical urgency and doctor availability
• Process invoices, payments, and financial transactions accurately
• Maintain precise client and patient records
• Coordinate communication between clients and medical staff
• Manage prescription refill requests and follow-ups
• Provide clear information about services, policies, and recommendations
• Support clients during routine visits as well as stressful or emotional situations
• Maintain an organized, calm, and efficient reception area
• Assist the team wherever needed to ensure smooth daily operations

Qualifications

• Proven customer service experience required
• Veterinary, medical, or high-level service experience strongly preferred
• Excellent communication skills — kind, confident, and professional
• Ability to multitask accurately in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Comfortable learning and using computer systems (ezyVet experience a plus)
• Compassion for animals and empathy for their owners
• Dependable, punctual, and accountable
• Positive attitude and willingness to contribute to a team environment

Schedule

Full-time or part-time opportunities available. Hours may include evenings and occasional Saturdays. Consistent attendance and reliability are essential.

Why Birch Bark?

We believe exceptional medicine starts with exceptional people. Our culture emphasizes respect, teamwork, communication, and personal accountability. We strive to create a workplace where employees feel supported, valued, and proud of the work they do.

This role is ideal for someone seeking a stable, meaningful position in a practice that truly cares about its patients, clients, and staff.

If This Sounds Like You…

If you are organized, compassionate, dependable, and looking for a long-term role where your work genuinely matters, we would love to hear from you.

Compensation: $16.00 - $19.50 per hour

Location

Located on the southern shore of Lake Winnipesaukee, Gilford, NH is known for being the “Recreation Center of New Hampshire.” Spend your summer days hiking, swimming, fishing, or biking and your winter days skiing, snowboarding, or taking in the views with scenic lift rides at our local ski resort. Grab a bite to eat at a local eatery before catching a show at the Bank of New Hampshire Pavilion. Whether it’s indoors or outdoors, there is something for everyone to enjoy year round!

Practice Overview

Birch Bark Veterinary Clinic, previously MacDonald Veterinary Services, is a full service privately owned animal clinic that provides elite medical, surgical, and dental care for a variety of animals. Our practice strongly believes in a small town atmosphere where everyone knows each other and treats one another like family. We have built a culture based on family values, honesty, transparency, and fun. We thrive in a fun environment where everyone enjoys coming to work every day and loves what they do!