Client Service Representative

Pet Services of Washington, P.S.; Clifton (NJ); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Pet discounts

Descripción de la vacante

VCA Animal Hospitals is seeking an experienced Client Service Representative to greet clients and their pets, schedule appointments, and handle payments while providing excellent service. You will educate clients on products and services and maintain accurate medical records in a busy hospital setting.

The role emphasizes professionalism, clear communication, and teamwork to support veterinary care and client satisfaction.

Formación

• Minimum experience as a Client Service Representative or similar role.
• Strong communication and interpersonal skills.
• Ability to explain services and process payments to clients.

Responsabilidades

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls to clients.
• Explain fees and process payments.
• Educate clients on products, services, and basic pet care.
• Maintain medical records and hospital cleanliness.

Conocimientos

Customer service

Scheduling

Communication

Problem solving

Herramientas

CRM software

Medical records software

Descripción del empleo

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

This position pays $17.00 - $22.00, dependent on experience, education, certification, etc.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.