Client Service Representative

Pet Services of Washington, P.S.; Carmel (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Companion AMC in Carmel, IN is seeking an experienced Client Service Representative to join our team. You will be the face of the hospital, greeting clients and their pets and delivering exceptional service.

Responsibilities include scheduling appointments, handling payments, recommending products, assisting with medical records, and educating clients on basic pet care. We offer a supportive learning environment and a team that values compassion and professionalism.

Qualifications

• Experience in a veterinary or medical front desk is preferred.
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Greet clients and their pets and guide them to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls to clients and reach out to prospective ones.
• Explain and process payments and fees.
• Recommend products and services and assist with prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain medical records, charts and correspondence.
• Keep reception and lobby areas clean and organized.

Skills

Customer service

Phone etiquette

Scheduling

Job description

Client Service Representative VCA Companion AMC in Carmel, IN

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

We have a great learning atmosphere with an amazing team who is very welcoming. We look forward to meeting you.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.