Part-Time Veterinary Customer Service Representative

Pet Services of Washington, P.S.; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

Employee pet discounts

Job summary

VCA Animal Hospitals seeks an experienced Client Service Representative to be the friendly face of the clinic, guiding clients and their pets, handling appointments and payments, and explaining services. You will educate clients on basic pet care and manage records with care in a welcoming environment.

The role emphasizes excellent customer service, clear communication, and the ability to work with a diverse client base while supporting the team to deliver top-notch veterinary care.

Qualifications

• Experience delivering courteous client service in a fast-paced setting.
• Ability to explain fees and process payments clearly.
• Knowledge of products and services for pets and basic animal care.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to potential clients.
• Present and explain fees and process payments.
• Recommend and obtain products/services, including prescriptions.
• Answer questions about products/services and educate on basic pet care.
• Maintain medical records, charts, and correspondence.
• Keep the facility neat and clean inside and outside.

Skills

Customer service

Phone etiquette

Sales

Pet care knowledge

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.