Veterinary Client Service Representative - Call Center

Pieper Veterinary; Middletown (CT); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Mental health services

Paid time off

Holidays

Job summary

Pieper Veterinary in Middletown, CT is seeking a Veterinary Client Service Representative to join our call center. The role emphasizes compassionate client interactions in a fast-paced environment across our specialties, emergency, and primary care services.

We value clear communication, empathy, and teamwork. Prior veterinary customer service and familiarity with veterinary terminology are a plus. Benefits include medical, dental, vision, 401(k), PTO, and mental health support.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.

Responsibilities

• Handle high-volume client calls and inquiries with professionalism and courtesy.
• Assist clients and their pets, coordinating appointments and information flow between reception and clinical staff.
• Collaborate with veterinarians, technicians, and other staff to ensure smooth clinic operations.
• Maintain accurate client and appointment records and support team in daily tasks.

Skills

Customer service

Verbal communication

Written communication

Empathy

Teamwork

Veterinary terminology

Tools

EzyVet

SmartFlow

Job description

Veterinary Client Service Representative - Call Center

Description: We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking a kind, compassionate, and detail‑oriented Call Center Client Service Representative to join our specialties, emergency and primary care practice in Middletown, Connecticut.

Our vision is simply to make the community, the people, and the animals in it happier and healthier, and we need you to help us accomplish that.

What to Expect

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Surgery, and Exotics, and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons, the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic; if you demonstrate those qualities, you can expect promotion from within.
• Commitment to Continuing Education: We want to retain and develop our talent; you can expect numerous in‑house CE opportunities and any mentoring available to support and achieve your career goals.
• Environment of Belonging: With many specialties at your fingertips, it's easy to find where you fit. We promote an environment of inclusivity so everyone feels welcome.

About You

We strongly believe that veterinary medicine is a team sport, and our ideal candidate feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative who will thrive in a fast‑paced, high‑volume setting. Our ideal candidate will remain calm during emotional and stressful situations and handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow is an additional plus but not required.

We highly value collaboration from all staff members, so we encourage speaking up as your input is valued and can make a difference.

Compensation

Based on experience - $18.75 - $24.75

Anticipated Schedule

Full‑time position: 5 days a week – 8‑hour shifts

• Tuesday, Wednesday, Thursday, Friday – 8:00 am to 4:30 pm
• Saturday – 7:00 am to 3:30 pm
• Weekend and holidays are required.

Benefits

• Supportive culture with social events and team building
• Competitive paid time off and holidays
• Comprehensive medical, dental, and vision insurance
• Mental health focused services
• 401(k) plan with a strong employer match

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high‑stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.