Experienced Veterinary Receptionist

Companion Pet Partners; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with company match

Growth opportunities and professional/

Continued education support

PTO and mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Westchester Veterinary Center & Cat Clinic in Los Angeles seeks a full-time Client Care Representative to warmly greet clients and manage the front desk. You will guide pet parents, schedule appointments, and ensure smooth operations in a fast-paced veterinary setting.

The role requires a friendly, organized approach, weekend availability, and a passion for animals, with opportunities for growth and professional development within a collaborative team.

Qualifications

• High School Diploma or GED required.
• At least 3 years in a customer service role in an animal hospital.
• Proficient with veterinary terminology and protocols.
• Experience with Cornerstone software preferred.
• Ability to manage cash handling and financial transactions.

Responsibilities

• Greet clients and manage appointments at the reception.
• Answer questions and guide pet parents through the visit.
• Maintain accurate client and appointment records and documentation.
• Handle deposits and financial transactions.
• Maintain a clean, organized reception area and support team.

Skills

Customer service

Multi-tasking

Communication

Cash handling

Veterinary terminology

Education

High School Diploma/GED

Tools

Cornerstone

Job description

Why Join Our Team

Westchester Veterinary Center & Cat Clinic is a full-service veterinary hospital located in Westchester Village known for delivering outstanding care with a personal touch. We specialize in wellness and diagnostics, advanced dental treatments, and regenerative medicine, including innovative therapies such as laser therapy, stem cell therapy, and acupuncture.

Our practice is dedicated to supporting every patient's well-being through a combination of cutting-edge treatments and heartfelt compassion. We take a personalized approach to each pet's needs, blending modern veterinary medicine with compassionate, whole-animal care that addresses all aspects of their health and comfort.

What Sets Us Apart

• Specialized Therapies: Expertise in regenerative medicine including laser, stem cell, and acupuncture
• Empathetic Culture: Positive, inclusive team environment where every voice matters
• Continuous Learning: Strong commitment to ongoing education and mentorship
• Collaborative Approach: Team that values support and working together for optimal care
• Personalized Medicine: Tailored treatment plans that consider each pet's unique needs

Join us at Westchester Veterinary Center & Cat Clinic if you're passionate about progressive medicine, value a supportive team, and want to make a real difference in the lives of pets and their people.

About This Role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You’ll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

• Must be open to working weekends*

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• Minimum of 3 years in a customer service role in an animal hospital is required
• Proficient with veterinary terminology and protocols
• Manage cash handling and financial transactions
• Experience with Cornerstone is preferred

How We'll Support You

• Competitive Pay: $19.00 - $26.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.