Veterinary Client Service Representative

Cypress Creek Pet Care; Cedar Park (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Client Service Representative to join their compassionate team in Cedar Park, Texas. This role focuses on delivering exceptional customer service, managing patient check-ins, and ensuring accurate medical records. With a commitment to high-quality care and a positive work environment, the practice offers a suite of benefits including competitive pay, health insurance, and unique perks like pet adoption leave. If you are passionate about animal care and customer service, this opportunity is perfect for you.

Benefits

Health and life insurance

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare

FREE CE courses

Veterinary service discounts

Student loan management assistance

Qualifications

• Veterinary experience is required with knowledge of medical terminology.
• Excellent communication and customer service skills are essential.

Responsibilities

• Provide excellent customer service to clients and patients.
• Check in/out patients and manage appointments and payments.

Skills

Veterinary experience

Customer service skills

Clerical work accuracy

Communication skills

Knowledge of office practices

Education

High school diploma or equivalent

Tools

Veterinary software

Multi-line telephone systems

Job description

Cypress Creek Pet Care is hiring a Client Service Representative!

Reports to: Practice Manager and Lead Client Service Representative

Responsibilities include but are not limited to:

• Provide excellent customer service to clients and patients in person and over the phone.
• Check in/out patients and schedule appointments.
• Process invoices and collect payments.
• Manage the cash drawer.
• Assist with maintaining accurate medical records.
• Provide support to the team as needed.

Requirements:

• Veterinary experience is required.
• Required knowledge of general office practices and procedures, receptionist and telephone techniques.
• Ability to perform clerical work with speed and accuracy.
• High school diploma or equivalent required.
• Experience with veterinary medical terminology and procedures.
• Experience with computers, veterinary software, and multi-line telephone systems.
• Excellent communication and customer service skills.

About the Hospital

Cypress Creek Pet Care is a small animal practice located in Cedar Park, Texas, providing high-quality, dedicated care for every patient. We offer primary, emergency, and boarding services. Our hospital has a collaborative team and is committed to a positive work environment. We pride ourselves on compassionate care and high standards of medical excellence.

Join our tenured team of doctors, nursing staff, and front office personnel to ensure clients and patients receive the best veterinary care.

We are open Monday–Friday, 8:00 am - 6:00 pm, and Saturday, 8:00 am - 12:00 pm.

Benefits – Our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance