Customer Service Representative (French-speaking) - Streaming Service Project

Convergys; Mission (KS); Remote; USD 35,000 - 45,000; Full time

Job summary

A global leader in technology and services is seeking a French-speaking Customer Service Representative for a streaming service project. This remote role in Portugal involves assisting customers with inquiries and providing technical support. The company offers extensive training, career development, and a supportive work environment. Ideal candidates are fluent in French, Portuguese, and English, with strong communication skills and a passion for the entertainment industry.

Benefits

Competitive salary and performance bonus

Full paid training

Career development programs

Language classes

Bring-a-friend bonus opportunities

Qualifications

• High level of French, Portuguese, and English required.
• Familiarity with digital streaming services and devices.

Responsibilities

• Assist viewers through phone and/or chat regarding inquiries.
• Provide technical support and troubleshooting of system configurations.

Skills

French

Portuguese

English

Communication

Empathy

Tools

Digital Streaming Services

Job description

Customer Service Representative (French-speaking) - Streaming Service Project page is loaded

Customer Service Representative (French-speaking) - Streaming Service Project

Apply locations PRT Lisbon - Av. Mediterraneo, N°1 posted on Posted 30+ Days Ago job requisition id R1559308

Job Title:

Customer Service Representative (French-speaking) - Streaming Service Project

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as aCustomer Service Representative in Portugal (Remote)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer

journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat regardingtheir inquiries
• Provide account and application support to viewers namely concerning software functionality
• Provide technical support and troubleshootingof system configurations and network settings
• Provide accurate and real-timeanswers to viewers’inquiriesContribute to creating brand engagement for our Clients

Your qualifications

Concentrix is a great match if you:

• Have a high level of French, Portuguese and English (oral and written)
• Are passionate about the entertainment and mediaindustry
• Demonstrate excellent communication skills coupled with empathy andteam spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

French (Required)

Time Type:

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