Veterinary Client Service Representative

Petcarehospital; Cedar Park (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Service Representative to join their dedicated team. This role is pivotal in providing exceptional customer service and ensuring a seamless experience for clients and their pets. You'll be responsible for managing patient check-ins, scheduling appointments, and processing payments while maintaining accurate medical records. With a commitment to compassionate care and high standards, this small animal practice offers a supportive work environment where your contributions will make a significant difference. If you have a passion for animals and excellent communication skills, this opportunity is perfect for you!

Benefits

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare and elder care

FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools

Qualifications

• Veterinary experience is required for this role.
• Excellent communication and customer service skills are essential.
• Ability to perform clerical work with speed and accuracy.

Responsibilities

• Provide excellent customer service to clients and patients.
• Check in/out patients and schedule appointments.
• Manage the cash drawer and process payments.

Skills

Veterinary experience

Customer service skills

Clerical work accuracy

Knowledge of office practices

Communication skills

Veterinary medical terminology

Education

High school diploma or equivalent

Tools

Veterinary software

Multi-line telephone systems

Job description

Cypress Creek Pet Care is hiring a Client Service Representative!

Reports to: Practice Manager and Lead Client Service Representative

Responsibilities include but are not limited to:

• Provide excellent customer service to clients and patients in person and over the phone.
• Check in/out patients and schedule appointments.
• Process invoices and collect payments.
• Manage the cash drawer.
• Assist with maintaining accurate medical records.
• Provide support to the team as needed.

Requirements:

• Veterinary experience is required.
• Knowledge of general office practices, receptionist and telephone techniques.
• Ability to perform clerical work with speed and accuracy.
• High school diploma or equivalent.
• Experience with veterinary medical terminology and procedures.
• Experience with computers, veterinary software, and multi-line telephone systems.
• Excellent communication and customer service skills.

About the Hospital

Cypress Creek Pet Care is a small animal practice located in Cedar Park, Texas, providing high-quality, dedicated care for every patient. Offering primary, emergency, and boarding services, our hospital has a collaborative team and is committed to a positive work environment. We pride ourselves on compassionate care and high standards of medical excellence.

Join our experienced team of doctors, nursing staff, and front office personnel to ensure clients and patients receive the best veterinary care.

We are open Monday–Friday, 8:00 am - 6:00 pm, and Saturday, 8:00 am - 12:00 pm.

Benefits – our care in action

Thrive offers a suite of benefits supporting team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, and short- and long-term disability plans, eligible team members receive:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for pet adoption
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance