Live Chat Agent/Customer Service Representative REMOTE WFH

SODECIA; Kansas City (MO); Remote; Full time

Job summary

Sodecia is looking for a motivated Live Chat Agent/Customer Service Representative for a remote internship in Kansas City, MO. You will provide exceptional customer service through live chat, ensuring timely responses to enhance customer satisfaction. Join a diverse team committed to delivering outstanding service and making a positive impact.

Qualifications

• Excellent written communication skills required.
• Previous experience in customer service is a plus.

Responsibilities

• Engage with customers through live chat to assist with inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism.

Skills

Written Communication

Customer Service Orientation

Multitasking

Tools

Live Chat Software

Job description

Sodecia is seeking a motivated and enthusiastic individual to join our team as a Live Chat Agent/Customer Service Representative for a remote work from home internship position in Kansas City, MO. **Job Overview:**As a Live Chat Agent/Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through live chat interactions. You will be the first point of contact for any inquiries or concerns, ensuring timely and accurate responses to enhance customer satisfaction.**Responsibilities:**- Engage with customers through live chat to assist with inquiries, issues, and feedback- Provide accurate and timely information regarding products, services, and policies- Resolve customer complaints and issues with professionalism and empathy- Maintain a positive and proactive attitude to promote customer satisfaction- Collaborate with team members to ensure seamless communication and support**Requirements:**- Excellent written communication skills- Strong customer service orientation- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using live chat software and other customer service tools- Previous experience in customer service is a plusSalary Range: $23.45 to $31.47 per hourAt Sodecia, we are committed to creating a diverse and inclusive work environment where all individuals are treated with respect and dignity. As an equal opportunity employer, we do not inquire about criminal backgrounds during the hiring process. Join us in delivering outstanding customer service and making a positive impact on our clients' experience. Apply now and be a part of our dynamic team!
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