Veterinary Client Service Representative

Heart of Texas; Round Rock (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a full-time Veterinary Client Service Representative/Client Care Coordinator. In this vital role, you will create a welcoming environment for clients while ensuring top-notch medical care and service. Your ability to empathize with clients and work seamlessly within a team will be key to your success. The company values employee growth and offers excellent benefits, including medical, dental, and generous pet discounts. If you are passionate about animal care and customer service, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401k

PTO

Continuing Education

Generous Pet Discounts

Qualifications

• Exceptional customer service skills and ability to empathize with clients.
• Calm and compassionate demeanor while multitasking.

Responsibilities

• Greet and check in patients promptly and professionally.
• Schedule appointments and handle payment processing.
• Maintain cleanliness of the reception area.

Skills

Customer Service Skills

Empathy

Bilingual Abilities

Job description

Heart of Texas is hiring a full-time Veterinary Client Service Representative/Client Care Coordinator.

Schedule: Monday and Thursday-Saturday 8am-6pm.

The Client Care Coordinator's role in our practice is to promote a friendly and professional environment where emphasis is placed on quality medical care, client service & education, and teamwork.

The ideal candidate:

• Is friendly and able to demonstrate empathy with clients
• Able to remain calm and compassionate while carrying on a multitude of other tasks
• Works well on a team
• Has exceptional customer service skills
• Previous experience with patient scheduling preferred
• Previous veterinary experience preferred
• Bilingual abilities a plus

Responsibilities:

• Greet patients in a prompt and friendly manner
• Check in patients in a timely fashion
• Schedule appointments
• Receive all incoming calls with a calm, pleasant, professional demeanor
• Maintain cleanliness and professional appearance of waiting room and reception area
• Payment processing, cash handling, and account balancing
• Accurately update client files and document communications

We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, paid parental leave, 401k, PTO, continuing education, and generous pet discounts!