Veterinary Client Care Coordinator (Flexible Hours)

Heartland Veterinary Partners; Des Plaines (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Heartland Veterinary Partners is seeking a Client Service Representative to deliver an exceptional client experience and manage routine practice administration. The CSR will handle front-desk duties, patient record maintenance, appointments, and cash processing while upholding clinic policies.

The role emphasizes clear communication, teamwork with doctors, and a focus on patient and client satisfaction. Flexible scheduling and benefits vary by status.

Qualifications

• Weekend availability required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Lead opening and closing procedures per instructions.
• Keep front desk, waiting area, and exam rooms clean and presentable.
• Process cash, checks, card payments, and credit accounts.
• Schedule clinic appointments per Doctor preferences.
• Update client/patient files and client correspondence.
• Send reminders and perform timely re-calls to clients.
• Back up the computer system as directed.
• Post daily business activities and sales accurately.
• Greet clients and patients with a warm, friendly demeanor.
• Answer incoming calls using proper etiquette.
• Present medications, instructions, and take-home items.
• Handle emergencies calmly per clinic policies.
• Address client concerns to ensure satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Heartland Veterinary Partners is seeking a Client Service Representative to deliver an exceptional client experience and manage routine practice administration. The CSR will handle front-desk duties, patient record maintenance, appointments, and cash processing while upholding clinic policies.

The role emphasizes clear communication, teamwork with doctors, and a focus on patient and client satisfaction. Flexible scheduling and benefits vary by status.