Veterinary Client Experience Specialist | Growth & Care

Bridgeport Veterinary Hospital; Bridgeport (Montgomery County); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Pet Care Discount

Health, Vision, and Dental insurance

401k

Career Growth Opportunities

Yearly scrub allowance

Job summary

Bridgeport Veterinary Hospital is seeking a friendly Customer Service Representative to enhance client experience. The role involves checking patients in/out, answering phones, and handling inquiries with empathy.

Responsibilities include scheduling, processing payments, maintaining records, and coordinating with the clinical team to ensure smooth patient flow. The ideal candidate is organized, team-oriented, and comfortable using practice management software.

Qualifications

• Compassionate and professional demeanor.
• Ability to prioritize and multitask in a fast-paced environment.
• Knowledge of veterinary terminology preferred.

Responsibilities

• Greet clients warmly and check in/out patients.
• Answer multi-line phones and provide information on services and pricing.
• Discuss treatment estimates and process payments.
• Update client accounts and manage prescription requests.
• Coordinate with veterinarians and staff to relay patient updates.
• Collaborate with team and maintain client relationships.

Skills

Customer service

Empathy

Multitasking

Organization

Phone etiquette

Communication

Tools

Practice management software

Job description

Bridgeport Veterinary Hospital is seeking a friendly Customer Service Representative to enhance client experience. The role involves checking patients in/out, answering phones, and handling inquiries with empathy.

Responsibilities include scheduling, processing payments, maintaining records, and coordinating with the clinical team to ensure smooth patient flow. The ideal candidate is organized, team-oriented, and comfortable using practice management software.