Veterinary Client Service Representative — Growth & Impact

Vavetspecialists; Charlottesville, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K match

Employee discounts

Job summary

Virginia Veterinary Specialty & Emergency is seeking a Specialty Veterinary Client Service Representative (CSR) to join our front desk team in Charlottesville. You will greet clients warmly, manage phone calls, schedule appointments, process payments, and help maintain medical records in a fast-paced specialty hospital.

This full-time CSR role supports Internal Medicine, Surgery, and other advanced services, with evenings, weekends, and holidays required.

Qualifications

• At least 1 year of veterinary medicine experience, or 2 years in human medicine.
• Excellent communication and problem-solving skills.
• Ability to remain calm and compassionate in high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Skills

Communication skills

Problem solving

Calm under pressure

Organizational skills

Customer service

Job description

Virginia Veterinary Specialty & Emergency is seeking a Specialty Veterinary Client Service Representative (CSR) to join our front desk team in Charlottesville. You will greet clients warmly, manage phone calls, schedule appointments, process payments, and help maintain medical records in a fast-paced specialty hospital.

This full-time CSR role supports Internal Medicine, Surgery, and other advanced services, with evenings, weekends, and holidays required.