Veterinary Client Experience Specialist

Medical Management International, Inc.; United States; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and company match

Student Debt Relief Program (FT DVM)

Paid Time Off & Holidays

Mental health resources

Life Insurance (company-paid)

Disability benefits (short/long term)

FSA/HSA options

Parental leave

Education allowance

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring smooth operations and excellent communication between clients and the veterinary team.

You will greet clients, collect information, schedule appointments, process invoices, assist with products, and support the wellness plan program while maintaining a welcoming atmosphere and contributing to client retention.

Qualifications

• Leadership and customer-focused mindset required.
• Strong communication and interpersonal skills essential.
• Ability to multi-task and manage multiple client interactions.

Responsibilities

• Multi-task across client flow and pet care with accuracy.
• Explain wellness options and services to clients.
• Schedule, invoice, and assist with product dispensing as per vet instructions.
• Maintain orderly, welcoming front-desk operations and accurate records.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Medical Management International, Inc. is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring smooth operations and excellent communication between clients and the veterinary team.

You will greet clients, collect information, schedule appointments, process invoices, assist with products, and support the wellness plan program while maintaining a welcoming atmosphere and contributing to client retention.