Veterinary Client Experience Specialist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Loomis Basin Veterinary Clinic in the Sacramento area is seeking an experienced Client Service Representative to be the friendly face of the hospital and to ensure smooth client flow. You will greet clients and pets, schedule visits, communicate fees, and assist with payments in a fast-paced, caring environment.

The CSR will be pivotal in maintaining client trust and coordinating with clinicians, ensuring a positive patient-care experience and contributing to our mission of outstanding

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.

Job description

VCA Loomis Basin Veterinary Clinic in the Sacramento area is seeking an experienced Client Service Representative to be the friendly face of the hospital and to ensure smooth client flow. You will greet clients and pets, schedule visits, communicate fees, and assist with payments in a fast-paced, caring environment.

The CSR will be pivotal in maintaining client trust and coordinating with clinicians, ensuring a positive patient-care experience and contributing to our mission of outstanding