Veterinary Client Experience Specialist

Ethos Veterinary Health; Santa Barbara (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

FSA

401(k)

EAP

PTO 3 weeks

Uniforms

VetBloom access

CE & training

Career growth

Job summary

Ethos Veterinary Health's Advanced Veterinary Specialists in Santa Barbara is seeking a Client Service Coordinator to be the first point of contact for pet owners and support the daily front desk operations.

This full-time role offers weekend and some holiday availability, pays $18.00–$25.00 per hour DOE, and involves coordinating appointments, entering medical records, processing payments, and delivering compassionate client service in a fast-paced specialty and emergency hospital.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience; veterinary hospital or animal healthcare experience preferred.
• At least 1 year of receptionist/front desk experience.
• Excellent communication, customer service, organization, and multitasking skills.
• Strong computer and data-entry skills; maintain accurate electronic medical records.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to type at least 45 WPM and use a 10-key calculator.
• Maintain professionalism, compassion, and organization in fast-paced veterinary environment.

Responsibilities

• Welcome clients and pets with compassionate, professional service.
• Answer calls, screen needs, schedule/confirm appointments, prepare clients for visits.
• Coordinate communication between clients, veterinarians, technicians, and clinical teams.
• Admit and discharge patients; maintain accurate client and patient information.
• Create and maintain medical records; enter data into practice management system.
• Process payments and assist with front desk/administrative tasks.
• Address client questions and concerns to ensure a positive experience.

Skills

Customer service

Communication

Organization

Multitasking

Typing speed 45 WPM

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

10-key calculator

Job description

Ethos Veterinary Health's Advanced Veterinary Specialists in Santa Barbara is seeking a Client Service Coordinator to be the first point of contact for pet owners and support the daily front desk operations.

This full-time role offers weekend and some holiday availability, pays $18.00–$25.00 per hour DOE, and involves coordinating appointments, entering medical records, processing payments, and delivering compassionate client service in a fast-paced specialty and emergency hospital.