ER Client Patient Liaison

Ethos Veterinary Health; Santa Barbara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

401(k) retirement plan

Three weeks of accrued paid time off

VetBloom access with RACE-approved CE

Professional development opportunities

Job summary

Ethos Veterinary Health in Santa Barbara is seeking a Client Patient Liaison for the Emergency Department. This full-time, non-clinical role acts as the communication bridge between pet owners and the emergency veterinary team, delivering timely updates and coordinating patient flow during emergencies.

You will support intake and discharge, review estimates, process payments, and answer basic billing or pet insurance questions, while maintaining calm, compassionate client service and

Qualifications

• Experience in veterinary client service or veterinary reception preferred.
• Strong verbal and written communication and exceptional client service skills.
• Ability to multitask and stay organized in a fast-paced Emergency hospital.
• Calm, compassionate, professional approach to difficult situations.
• Experience with veterinary practice management software or EMR preferred.

Responsibilities

• Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.
• Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.
• Support emergency intake and discharge processes while helping clients understand what to expect during their visit.
• Maintain accurate documentation of client communications and patient updates within veterinary practice management software.
• Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.
• Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.
• Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.

Skills

Veterinary client service

Communication skills

Multitasking

Calm demeanor

EMR/software experience

Attention to detail

Team collaboration

Tools

Practice management software

Job description

Client Patient Liaison – Emergency Department

$21.00-$25.00/hour (DOE)

Full-time opportunity in Santa Barbara, California

Schedule: Full-time | Evening, weekend & holiday availability required

Make a meaningful difference for pet owners navigating veterinary emergencies as a Client Patient Liaison with Advanced Veterinary Specialists (AVS). This non-clinical, client-facing role serves as an essential communication bridge between pet owners and the Emergency veterinary team, providing timely updates, coordinating patient flow, and delivering compassionate customer service during stressful situations.

This is an excellent opportunity for someone with experience in veterinary client service, healthcare, medical reception, hospitality, or high-volume customer service who thrives in a fast-paced emergency environment.

Why Join Advanced Veterinary Specialists

Advanced Veterinary Specialists is a 24-hour emergency and specialty veterinary hospital serving Santa Barbara and the surrounding Central Coast. Our multidisciplinary team provides advanced care across Emergency & Critical Care, Internal Medicine, Surgery, Oncology, and other specialty services.

As a Client Patient Liaison, you'll work closely with Emergency veterinarians, Veterinary Technicians, and Client Service Representatives to create a seamless experience for clients and their pets throughout an emergency visit.

In Your Day-to-Day, You Will

• Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.
• Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.
• Support emergency intake and discharge processes while helping clients understand what to expect during their visit.
• Maintain accurate documentation of client communications and patient updates within veterinary practice management software.
• Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.
• Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.
• Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.

What You Bring

• Previous experience in veterinary client service, veterinary reception, healthcare, medical reception, hospitality, or high-volume customer service preferred.
• Strong verbal and written communication and exceptional client service skills.
• Ability to multitask, prioritize, and remain organized in a fast-paced Emergency veterinary hospital.
• Calm, compassionate, and professional approach to difficult or emotionally sensitive situations.
• Experience with veterinary practice management software, electronic medical records (EMR), or similar systems preferred.
• Strong attention to detail and discretion when handling confidential information.
• Collaborative, proactive mindset and ability to work effectively with clinical and client service teams.

Perks & Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts (FSA) and 401(k) retirement plan
• Three weeks of accrued paid time off and uniform allowance
• VetBloom access with RACE-approved continuing education and learning resources
• Professional development and career advancement opportunities within Ethos Veterinary Health

Location Highlight

Build your veterinary client service career in beautiful Santa Barbara, with access to beaches, mountains, hiking, dining, and year-round outdoor recreation. AVS is accessible to candidates throughout Santa Barbara, Goleta, Carpinteria, Montecito, Summerland, Ventura, Oxnard, and surrounding Central Coast communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. Our hospitals bring together veterinary professionals committed to learning, collaboration, exceptional client experiences, and clinical excellence.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine-together.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer.

Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.

All employment decisions are based on qualifications, competence, merit, and business need.