Veterinary Client Experience Specialist

Star Valley Veterinary Clinic; Portland (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Continuing education

Job summary

Back Cove Animal Hospital in Portland, ME is seeking an experienced veterinary client care specialist to join our 5-doctor team in a modern, paper-less facility with digital radiology and in-house lab.

You will welcome clients and patients, manage phone lines and emails, schedule appointments, process payments, and help maintain a clean reception area. Flexible Saturdays and a positive, energetic attitude are required.

Qualifications

• Positive attitude and strong communication skills.
• Ability to multitask and work on a computer.
• Experience in a veterinary hospital preferred (2+ years).

Responsibilities

• Provide exceptional client experience
• Greet clients and pets
• Answer multiple phone lines
• Manage client communications via email
• Schedule appointments
• Process payments
• Keep reception area clean and presentable

Skills

Excellent communication

Multi-tasking

Customer service

Computer proficiency

Job description

The Back Cove Animal Hospital is looking for an experienced veterinary client care specialist to join our 5-doctor veterinary hospital in Portland. Come join a compassionate and progressive group of exceptional veterinary professionals, in our beautiful and modern facility just steps from the Back Cove Trail. Our hospital has been thoughtfully designed to match our practice philosophy of maximizing employee, client and patient well-being and comfort. We are a paper-less practice equipped with digital radiology (including a designated dental suite), ultrasound and full in-house laboratory. If you are a friendly, hardworking and energetic team player dedicated to the highest levels of patient care and customer service, we’d be excited to have you help define the Back Cove Animal Hospital experience!

Our veterinary client care specialist responsibilities include:

• Providing an exceptional client experience
• Greeting clients and pets
• Managing multiple phone lines
• Managing client communications through email
• Scheduling appointments
• Processing payments
• Making sure reception is clean and presentable

Applicants must have a positive attitude, excellent communication and multi-tasking skills and computer proficiency. The ideal candidate has at least 2-years of experience working in a veterinary hospital. Applicants should expect a flexible schedule and be available to work 1-2 Saturdays per month.

Benefits include: quarterly bonuses, health insurance, dental insurance, vision insurance, disability insurance, retirement plan with matching, paid time off, continuing education opportunities and training, uniform allowance, career growth potential, access to a large dedicated employee break room, veterinary care discounts and direct access to the Back Cove Trail!