Veterinary Client Experience Specialist

Innovetive Petcare; Philadelphia (Philadelphia County); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

Paid Time Off

401(k) with company match

Employee pet care discounts

Continuing education opportunities

Career advancement within Innovative *

Job summary

Innovative Petcare is seeking a Veterinary Client Service Representative in Philadelphia to join our reception team at 2nd Street Animal Hospital. You will be the first and last contact for clients, handling phones, emails, and front-desk duties while supporting veterinarians and technicians.

You’ll ensure accurate medical records, manage appointments, and communicate approved treatment plans. Ambitious individuals who value teamwork and pet care will thrive in this environment.

Qualifications

• Experience in customer service within veterinary medicine, healthcare, hospitality, or client-focused settings.
• Professional communication with empathy and confidence.
• Ability to review records and communicate vet-approved recommendations while respecting medical boundaries.
• Highly organized, dependable, and detail-oriented.
• Thrives in a fast-paced environment and multitasks effectively.
• Works well independently and with a team.
• Genuine passion for animals and delivering outstanding client experiences.

Responsibilities

• Create a welcoming, compassionate experience for every client and patient.
• Answer multi-line phones, emails, and client inquiries professionally and efficiently.
• Schedule wellness, sick, surgical, and referral appointments.
• Check patients in/out and maintain accurate electronic medical records.
• Communicate doctor-approved treatment plans, estimates, and follow-up recommendations.
• Process payments and maintain financial documentation.
• Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
• Know when to escalate medical questions to the veterinary team.
• Maintain organized medical records and document client interactions.
• Support daily hospital operations with front-desk responsibilities.
• Contribute to a positive, collaborative workplace culture centered on patient care and service.

Skills

Customer service experience

Communication

Organization

Attention to detail

Multitasking

Teamwork

Animal care passion

Empathy

Tools

ezyVet

Job description

Innovative Petcare is seeking a Veterinary Client Service Representative in Philadelphia to join our reception team at 2nd Street Animal Hospital. You will be the first and last contact for clients, handling phones, emails, and front-desk duties while supporting veterinarians and technicians.

You’ll ensure accurate medical records, manage appointments, and communicate approved treatment plans. Ambitious individuals who value teamwork and pet care will thrive in this environment.