Veterinary Client Experience Specialist

Brown Animal Hospital; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with match

Paid time off

Job summary

Brown Animal Hospital in Peoria, IL is seeking a friendly Client Service Representative / Veterinary Receptionist to greet clients and manage front-desk operations. You will handle appointment scheduling, patient flow, and in-person and phone interactions with a focus on compassionate, professional service.

Responsibilities include processing payments, maintaining records, and supporting clients with information about services.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Responsibilities

• Greet clients and manage front-desk operations with a friendly, professional demeanor.
• Handle multi-line phone system and in-person interactions to schedule and coordinate appointments.
• Process transactions and maintain accurate financial records for the clinic.
• Support clients with essential information about services and procedures.

Skills

Customer service

Front desk

Communication

Payment processing

Financial records

Multiline phone system

Job description

Brown Animal Hospital in Peoria, IL is seeking a friendly Client Service Representative / Veterinary Receptionist to greet clients and manage front-desk operations. You will handle appointment scheduling, patient flow, and in-person and phone interactions with a focus on compassionate, professional service.

Responsibilities include processing payments, maintaining records, and supporting clients with information about services.