Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Peoria (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Job summary

Meadowbrook Veterinary Clinic in Peoria, IL is seeking a dedicated veterinary receptionist. No veterinary knowledge is required; onboarding and training are provided.

You will support clients with empathy, manage schedules, and handle payments, all while maintaining a calm, professional front desk presence. The role emphasizes patient-centered service, effective communication with clinical staff, and a welcoming reception area.

Qualifications

• Minimum 1 year of front desk or customer service in medical/vet/urgent care or high-volume setting.
• Strong verbal and written communication with active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and POS/payment processing.
• Excellent organization and attention to detail; able to multitask in a fast-paced environment.
• Proficient with Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, professional; able to work independently and in a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk

Customer service

Phone systems

Data entry

POS processing

Microsoft Office

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Meadowbrook Veterinary Clinic in Peoria, IL is seeking a dedicated veterinary receptionist. No veterinary knowledge is required; onboarding and training are provided.

You will support clients with empathy, manage schedules, and handle payments, all while maintaining a calm, professional front desk presence. The role emphasizes patient-centered service, effective communication with clinical staff, and a welcoming reception area.