Full-Time Veterinary Front Desk & Client Care Specialist

Western Veterinary Partners; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Brown Animal Clinic in Peoria, IL seeks an outgoing Veterinary Receptionist / Client Service Representative to greet clients and support daily hospital operations. You will manage appointments, patient flow, and front-desk duties with a focus on friendly, professional service.

The role requires strong communication, empathy, and organizational skills. Benefits include health insurance, life and disability coverage, EAP, 401k with company match starting 2027, and PTO.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or front-desk experience preferred
• Proficiency with multi-line phone systems and handling in-person client interactions
• Strong verbal and written communication skills; ability to provide compassionate service in sensitive situations

Responsibilities

• Create exceptional client experiences and welcome clients to the hospital
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and maintain financial records
• Provide information about services and support clients’ needs

Skills

Multi-line phone system

Verbal and written communication

Compassionate, professional service

Payment processing

Calm, solution-oriented

Customer service experience

Job description

Brown Animal Clinic in Peoria, IL seeks an outgoing Veterinary Receptionist / Client Service Representative to greet clients and support daily hospital operations. You will manage appointments, patient flow, and front-desk duties with a focus on friendly, professional service.

The role requires strong communication, empathy, and organizational skills. Benefits include health insurance, life and disability coverage, EAP, 401k with company match starting 2027, and PTO.