Client Service Representative / Veterinary Receptionist

Brown Animal Hospital; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with match

Paid time off

Job summary

Brown Animal Hospital in Peoria, IL is seeking a friendly Client Service Representative / Veterinary Receptionist to greet clients and manage front-desk operations. You will handle appointment scheduling, patient flow, and in-person and phone interactions with a focus on compassionate, professional service.

Responsibilities include processing payments, maintaining records, and supporting clients with information about services.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Responsibilities

• Greet clients and manage front-desk operations with a friendly, professional demeanor.
• Handle multi-line phone system and in-person interactions to schedule and coordinate appointments.
• Process transactions and maintain accurate financial records for the clinic.
• Support clients with essential information about services and procedures.

Skills

Customer service

Front desk

Communication

Payment processing

Financial records

Multiline phone system

Job description

Client Service Representative / Veterinary Receptionist

Peoria, IL

Brown Animal Clinicis seeking an outgoing Veterinary Receptionist /Client Service Representativeto serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15-$17 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday-Saturday. Two Saturday's a month

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Brown Animal Hospital?

Brown Animal Hospital has the mission to treat our clients as we would treat our families and treat our client's pets at though they were our own. Our clients are the heart of our practice and the reason we are here. At all times our clients and patients will be treated with respect, dignity, and compassion. Being of service to our patients is our purpose and the mission of our practice. We offer wellness plans, routine vaccinations, parasite prevention, dental and surgical procedures.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $17 USD

Brown Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.